FREQUENTLY ASKED QUESTIONS (F.A.Q.)  & Troubleshooting Guide


1. I do not have sufficient space in my Head Jamb for the RETRACTABLEBugScreen TM, can I still install a retractable insect screen in my window opening?     

If you have insufficient space in your HEAD JAMB opening to install your RETRACTABLEBugScreen TM - Screen Cartridge Header (A) That is if you DO NOT have the 2 inches of space in your HEAD JAMB you need to install the Screen Cartridge Header (A),  Yes you will still be able to install the RETRACTABLEBugScreenTM, howevever you will need to install it frontally, and to do that you will need to order the frontal installation accessory kit.   You can order the frontal installation accessory kit by contacting us at:  customerservice@retractablebugscreen.com    

2. If, for whatever reason, I either don't have sufficient Head Jamb space for the RETRACTABLEBugScreen TM or prefer to put blinds or drapes in the head jamb where I would normally install the RETRACTABLEBugScreen TM is there another way to still install the RETRACTABLEBugScreenTM in my window opening?

Yes, there are a variety of solutions to allow you to install the RETRACTABLEBugScreenTM in a variety of challenging or irregular window openings.  Including external installations, outdoor installations or other installation challenges.
         
Our customer care team is available 6 days a week at 407-982-4744 or customerservice@retractablebugscreen.com to assist you if you need help, troubleshooting assistance, or have any questions about installing our product in custom environments with particular challenges.   We probably have an optional accessory kit to address your custom challenge in most window environments. 

3. If I don't have space for the RETRACTABLEBugScreen TM in the Head Jamb,  and don't want to order the optional Frontal Installation Accessory Kit, or remove the blinds taking space in the Head Jamb,  can I try installingthe RETRACTABLEBugScreen TM a few inches below the Head Jamb?

In many cases where there is insufficient space in the Head Jamb due to alarm system accessories, or blinds in the Head Jamb, the RETRACTABLEBugScreen TM can still be installed inches below the Head Jamb if there is enough room for the existing blinds to descend and clear the retractable insect screen.  Whether it is possible or not to install the RETRACTABLEBugScreen TM inches below the Head Jamb, depends on the type of blinds or existing window accessory that is already in the Head Jamb and the type of window; single hung, etc..  You need to ensure you will have space for the blinds in the Head Jamb to clear the retractable insect screen's Header (A) when the blinds are lowered.  The window type must also be type of window; like single-hung window, where opening the window and then lowering theRETRACTABLEBugScreen TM will NOT result in an air gap where bugs and insects will be able to enter.   
         
If the existing blind or window accessory in your window's Head Jamb can clear a RETRACTABLEBugScreen TM installed inches below the Head Jamb, then you can proceed to install the RETRACTABLEBugScreen TM as per the same instructions for Head Jamb installation.  The only alteration being how to measure the height of where to cut the Lateral Insect Screen Side Tracks (J).    You will have to cut the Lateral Insect Screen Side Tracks (J) by first installing the Screen Cartridge Header (A) (without screwing it (A) to the side walls, so in case you make a mistake you can still make adjustments).  Once you have installed the Screen Cartridge Header (A) measure from the bottom of the Screen Cartridge Header (A) to the window sill.  And use that measurement as your H = Height measurement as you follow the installation instructions.

4. My walls or side jamb wall is uneven or irregular, can I install the RETRACTABLEBugScreen TM on uneven or irregular wall surfaces?

We have a variety of installation solutions and optional accessories that will allow you to install the RETRACTABLEBugScreen TM to uneven or irregular walls,        
         
Our customer care team is available 6 days a week at 407-982-4744 or customerservice@retractablebugscreen.com to assist you if you need help, troubleshooting assistance, or have any questions about installing our product in custom environments with particular challenges.   We probably have an optional accessory kit to address your custom challenge in most window environments.

5.  What do I do if I have tile or marble lining the inside jamb, side jamb or head jamb of my window opening?

If you can screw into your tile or marble or other siding without damaging your tile or wall work, you can proceed as per the instructions.  If screwholes will damage the wall work you have you should consider an adhesive, silicone or a frontal application. You can order the adhesive application accessory kit or the frontal application kit by contacting us at: customerservice@retractablebugscreen.com or call us at 1-407-982-4744.

6. Can the screen be repaired if it ever tears?    

Yes,  the screen can be repaired withour Screen Repair Kit.   You can order the Screen Repair Kit by contacting us at: customerservice@retractablebugscreen.com or call us at 1-407-982-4744.