Shipping Information

 We are committed to making your ordering experience as simple as possible, which is why we offer
free shipping in the 48 contiguous United States on ALL products*.

  • Orders are shipped via USPS or United Parcel Service (UPS) or FedEx or DHL.

  • * In the rare event that your windows are over-sized, the following shipping charges apply to all orders that are 94" wide and/or long and up:

                      Order                                Size                                    Shipping Cost

                                       Insect Screens                                               under 94" wide                                                 FREE

                                       Insect Screens                                               wider than 94"                                                  $70 per shipment

Below are the additional costs for shipping to Alaska and Hawaii..

                                      To Hawaii                               To Alaska

                                                  Ground: Add $50 per insect screen                       Ground: Add $30 per insect screen

                                                         2-Day: Add $100 per screen                             2-Day: Add $60 per insect screen

                                                     1-Day: Add $150 per insect screen                        1-Day: Add $90 per insect screen

Free Shipping

All products will be shipped free of charge by USPS or UPS or FEDEX ground to most of North America.  Any product longer than 94” wide will have extra charges;  we will inform you of the extra charges in advance.

Some larger shipments that can not be shipped by aforementioned couriers will be shipped by other carriers which may incur extra charges, we will inform you in advance about any additional charges.

 If you require additional shipping information or service please call customer service at 1-407-982-4744.

Shipping Turnaround

All orders are shipped within 24 hours of receipt  Monday - Friday 8am - 5pm.

Delivery Times

Delivery times given are estimates based on normal production and shipping times, and may vary depending on the product, especially if the product is shipping from out of the country. Please e-mail us for a better estimate of delivery times!  

  • Estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days.

  • On occasions, there may also be delays caused by out-of-stock merchandise, inventory-taking, temporary factory overload, or other unforeseen problems. We will advise you of any potential delay.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Issues/ Damage

Usually orders are processed and received without any problems, however, in the event that a product is damaged during shipping please follow this process. In order to avoid any inconveniences, when your order is being delivered it is important that you inspect the carton for any DAMAGE before signing for the goods.

If you see any DAMAGE to the carton or anything that would indicate hidden DAMAGE, you MUST NOTE the suspected damage on the delivery receipt. If the carton is DAMAGED, we suggest you REFUSE the shipment.

If you have any concern about the shipment, we encourage you to call the shipping company and talk to the manager about your concerns before the driver leaves. You must write on the shipping receipt if you suspect anything is wrong and have the driver sign next to it. If you do not note any damage on the receipt, and sign for the package without notifying the driver, it is very difficult to prove anything was wrong with the shipment. Without these precautionary steps we will be unable to deduct any costs from the shipping company.

Retractable Bug Screen Inc. is not responsible for any shipping damage. The shipping company is responsible for the damage. Once you have signed for the shipment that is damaged you accept all the responsibility for the shipment and the damaged goods.

Your help is of paramount importance when you are receiving the goods. We will do our best to make sure you get the best service from all of our partners.

Multiple Shipments

For the fastest delivery, we ship each product to you as soon as it is ready. That way, you'll have your order as soon as possible!  If you would like your order held until it is complete we can do that at your request.

Oversized Shipments

For shipments that are required to be sent via a Common Carrier (blinds wider than 94" wide) it is highly recommend that you inspect all packages for damage.

  • Any damage needs to be noted on you Bill of Lading – any damage not noted is not eligible for a remake free of charge.

  • There is a 7 day time period to report any unusable product for a remake.

  • Badly damaged product should be refused and reported to us. It will be remade immediately.

International Shipping (Canada)

      Click here for freight forwarding information and contacts.

Back Ordered Items

 At times, products or colors are  placed on back order by the manufacturer.  We make every effort to notify you whenever we receive notice of any back orders.

 If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.  At your request we can hold the shipment until complete. Products are charged only when actually shipped.